GBS Lions' Talks: GBS BEYOND BARRIERS How Operations and IT Prepare for What Comes Next

We are continuing our GBS LIONS' TALKS series, bringing together GBS leaders for focused conversations, practical insights, and an exchange of perspectives on the developments shaping the future of the industry.

We are pleased to invite you to the next edition:

GBS Beyond Barriers: How Operations and IT Prepare for What Comes Next

Attendees will discover how GBS operations teams are breaking traditional delivery bottlenecks by building their own custom tools, automation, and AI workflows directly at the process level.

The sessions will show how IT steps in as a strategic enabler, establishing robust governance, security, and architectural guardrails to safely deploy and scale these business-built solutions across enterprise infrastructure.

8 October 2026 | 16:00
Arla GSS, Gdańsk, ul. Nad Stawem 3

Agenda:

16:00 - 17:00 Registration & Networking
17:00 - 17:10 Start & Welcome by Arla Foods (Artur Świętoń, Director Global Shared Services) and Adaptive Group (Robert  Godziszewski, Executive Business Director, Adaptive Group)
17:10 - 17:20 Introduction - Artur Świętoń, Director Global Shared Services, Arla GSS
17:20 - 17:50 "The shift from IT-built to Business-built solutions" - Robert Godziszewski, Executive Business Director, Adaptive Group
17:50 - 18:20 "Hiab Journey in Bottom-Up Automation with AI" - Marek Nowak, Customer Experience Support Center Director, Hiab
18:20 - 18:50 "Building Stronger Business-IT Partnerships for an AI Future - the Arla Story" - Maciej Obuchowski, Process Automation Expert, Arla Foods GBS
18:50 - 20:00 Networking

Save the date and join us for another opportunity to connect with fellow GBS leaders and explore the challenges and opportunities shaping our industry!